REFUND POLICY

1. Nature of Products

Due to the high-value and market-sensitive nature of precious stones and metals, all sales are generally final.

2. Eligibility for Refund

Refunds may only be considered under the following circumstances:

• Product delivered is materially different from the confirmed order.
• Verified defect or damage occurred prior to delivery.
• Proven shipping error by Nexus Beannut.

Claims must be submitted within 48 hours of delivery.

3. Inspection Requirement

Customers must provide clear photographic or video evidence of the issue before any refund review begins.

4. Refund Process

If approved, refunds will be processed through the original payment method within 7–14 business days.

5. Non-Refundable Cases

• Market price fluctuations after purchase
• Change of mind
• Incorrect information provided by the buyer
• Delays caused by customs or third-party carriers